Self Help


There is a wealth of health information available online.

NHS Choices is the online 'front door' to the NHS. It is the country's biggest health website and gives all the information you need to make choices about your health. and NHS Choices both provide a vast number of health information leaflets.

Shropshire Self Help LogoLocally, ‘Self Help Shropshire’ contains details of local self help groups and is part of a wider Community Directory. It was put together by Shropshire Council, local NHS Trusts and Shropshire Care Information Providers, alongside patients and members of the public.

Patient Self Care - access information about the Wellbeing (Care) Plan that has been developed locally for patients with a long term health condition.

If you need to see or speak to someone, the two lists below should help you to choose which service to use when.

I Want Medical Help

This page details what medical help is available to you in the Shropshire area.



If you have an urgent (non life-threatening) medical need that needs attention today, you should contact your own GP surgery in the first instance. You might be offered advice over the telephone, arrangements made for you to see a doctor or nurse, or you might be re-directed to a more appropriate setting. 

Different GP practices have different systems for seeing patients – ‘triage’ systems by a nurse or duty doctor mean your needs will be assessed over the telephone and appropriate advice given; some surgeries operate a walk-in system where you do not need an appointment; others will be able to offer you an appointment that day.

Some practices offer extended hours of opening.

See GP Practices for contact information.

The CCG is working with NHS England and Shropdoc to run a pilot scheme which provides evening and weekend GP appointments to patients at 17 practices in Shropshire. Patients registered at these practices can access appointments from 6.30pm to 8pm Monday to Friday and at agreed times on Saturday and Sunday dependant on availability. The list of participating practices can be found here Shropdoc Extended Access Flyer Nov 17 [pdf] 647KB . If you are a patient at one of these practices and would find it helpful to have an appointment at these times, please phone 0333 222 6649.

Outside normal hours (8.30am – 6.00pm), urgent GP medical care is provided by Shropdoc.

Walk-in Centres

If you need urgent medical attention and cannot get an appointment with your own doctor, or are not registered with a GP practice, there are Walk-in Centres available locally. 

Some examples of the type of condition that are appropriate for these centres are:

  • Children with high temperatures
  • Children and adults with breathing problems
  • Bladder and other painful infections
  • Abdominal pain
  • Severe headaches
  • Dizzy turns
  • Mild and moderate injuries and burns
  • Worrying rashes
  • New unexplained symptoms
  • Worrying worsening of a long term condition


Pharmacies offer a range of services. These include advice about your medication and the safe handling, storage and disposal of medicines; self-care advice about coughs, colds and other minor ailments; advice on living a healthier lifestyle such as quitting smoking; and advice about other health, social and support services that are available. Some pharmacies offer additional services such as emergency contraception. 

You can find your local pharmacy information on the NHS Choices website using the Pharmacy search

Minor Injury Units

Minor Injury Units (MIUs)

Minor Injury Units (MIUs) offer help with a range of injuries and ailments including simple breaks, earache, sore throats, children’s illnesses, minor head injuries, burns and even emergency contraception.

You do not need an appointment.

Further information about the county’s MIUs, including contact details and opening hours, can be found on the Shropshire Community Health NHS Trust website.

Accident and Emergencies (A&E)

A&E treats life threatening or serious injuries and illnesses following an accident or medical emergency. 

The treatment you receive will depend on your clinical need.

Examples of situations where going to A&E would be appropriate include:

  • Suspected broken bones
  • Severe blood loss
  • Drug overdose
  • Loss of consciousness

If you are unable to get the patient to A&E, either yourself or via public transport (for example by taxi), or suspect that medical attention is required as a matter of urgency (for example, someone has lost consciousness and remains unconscious), dial 999 for an ambulance.

Local Accident and Emergencies are open 24-hours-a-day


The 999 service is for critical emergencies that are potentially life-threatening. These include:

  • Loss of consciousness
  • Severe chest pain
  • Breathing difficulties
  • Severe bleeding that can’t be stopped
  • Acute confused state or fits that are not stopping

Another Day


If you have a routine, non urgent health need, you should contact your GP practice. You may be given advice over the telephone, advised to see the Practice Nurse, or advised to make an appointment with a GP. 

See GP Practices for contact information.

Walk-in Centres

If you need to see a doctor and cannot get an appointment at your own practice, or are not registered with a GP practice locally, there are Walk-in Centres available.


You can find your local pharmacy information on the NHS Choices website using the Pharmacy search.