Safeguarding Adults

What is 'safeguarding adults'?
Multi-agency safeguarding adult arrangements
What is an adult at risk?
How do I raise a safeguarding alert?
Domestic Violence and Abuse

Shropshire Clinical Commissioning Group (CCG) is committed to safeguarding the well-being of adults in receipt of services that it commissions.  As a member of the local Safeguarding Adults Board, Shropshire CCG ensures that staff have appropriate policies, procedures, training and access to expert advice to ensure that adults at risk are identified and, where necessary, in receipt of appropriate protection.

What is ‘safeguarding adults’?

All staff within health services have a responsibility for the safety and wellbeing of patients and colleagues. 

Living a life that is free from harm and abuse is a fundamental human right of every person and an essential requirement for health and well-being.  Safeguarding adults is about the safety and wellbeing of all patients, but providing additional measures for those least able to protect themselves from harm or abuse.

Multi-agency safeguarding adult arrangements

Shropshire Local Authority has lead responsibility for adult safeguarding and co-chairs the Safeguarding Adults Board.  This Board consists of stakeholder partners including social services, health, police, the voluntary sector and care homes.  

What is an adult at risk?

An adult at risk, as defined in ‘No secrets’ is:

a person aged 18 or over who is in receipt or who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.

Although the following list is not exhaustive, an adult at risk may be a person who:

  • is frail due to age, ill health, physical disability or cognitive impairment, or a combination of these
  • has a learning disability
  • has a physical disability and/or a sensory impairment
  • has mental health needs including dementia or a personality disorder
  • has a long-term illness/condition
  • misuses substances or alcohol
  • is a carer such as a family member/friend who provides personal assistance and care to adults and is subject to abuse
  • is unable to demonstrate the capacity to make a decision and is in need of care and support

If you have any concerns that an adult may be at risk of being abused, you are required to take action.  This will involve evaluating risk, and considering any immediate action that is necessary to safeguard the adult at risk (e.g. where appropriate dial 999 for an ambulance or the police if there is reason for emergency action to be taken) and raising a safeguarding alert.

How do I raise a safeguarding alert?

Contact one of the following to raise an alert:

Shropshire Council Customer Service Centre
Tel: 0345 678 9021 
Alerts can be received by telephone or by completing the electronic Safeguarding Adults Alert Form on line, or sending a completed Safeguarding Concern Referral Form to any Social Work Team at

Telford and Wrekin Access Team
Tel: 01952 381280
Alerts can be received by telephone or by completing the electronic Safeguarding Adults Alert Form and emailing to the Access Team at

If you have concerns about a vulnerable child, please refer to the Safeguarding Children web page.

Domestic Violence and Abuse

Website links

For information and advice about domestic violence and abuse:

Contact telephone numbers 

West Mercia Women’s Aid - 0800 783 1359
West Mercia Women's Aid is available across Shropshire, Telford & Wrekin and Herefordshire.  It offers confidential support, information, advice and access to refuge or emergency accommodation where necessary for men and women.  It is a free-phone number and is staffed 24 hours a day by trained workers.  If you are calling from a mobile you can request that they call you back.

National domestic abuse helpline - 0808 2000 247